When you contact us via email we retain your email address. We do not retain your credit card details.
We will never share your email details with a third party (unless required by law to do so in some extreme event).
We may occasionally send you our newsletter to inform you about our work and ministry. If you receive our newsletter you will have the opportunity to opt out of our mailing list by following a link on the page.
CONTACT DETAILS
Our contact details are:
Norma Murrain and Glen Stephenson
Silverfish Jewellery
48 Vyse Street
Jewellery Quarter
Birmingham B18 6HF
All items on this site include vat at standard British rates.
Our VAT registration number is: 800127880
RETURNS POLICY
Your jewellery has been lovingly crafted at our workshops in Birmingham U.K and we trust that you are delighted with it. Should any item fail to please it may be returned to us within a month of purchase for exchange or refund.
All returns for exchange or refund should be in original packaging and condition.
Please send returns to our contact address or to the store where it was purchased and include your contact details and valid receipt. Refunds will be issued on request.
DELIVERY TIMES
Normal delivery time is 14 days and we now deliver most internet orders within 7 days however please allow up to 21 days for special orders, commissions and large orders.
Please bear in mind that your jewellery is lovingly hand crafted by us, at our Birmingham workshops and sometimes there can be a delay if we are busy or due to circumstances beyond our control. Please contact us on our customer service line if you require your item sooner than 14 days.
COPYRIGHTS
We aim to bring you our own unique designs and copyrights to our designs and trading names are reserved and enforced. Beware of imitations.
PHOTOGRAPHY
Sometimes jewellery can appear larger or smaller than actual size, please enquire for specific measurements.
APPLICABLE LAWS
Silverfish Jewellery is based in Birmingham U.K and U.K trading laws apply.
BASIS OF FAITH
We adhere to the evangelical alliance basis of faith and conduct.
